FAQ

Are your products cruelty-free?

Yes, all of our products are cruelty-free. We test nothing on animals.

Are you owned by a company that tests on animals?

No, we’re a startup!

Do you use parabens in your products?

Negative. Everything we develop is made without parabens, phthalates or sulfates, and we use natural ingredients + extracts whenever possible.

Are your products vegan?

Many of our products are vegan! You can find a full list of our vegan products here.

Where is my order?

Orders are processed and shipped on the same day, or the nex day, depending when they come in. All orders placed on Saturday and Sunday will be processed the following business day. You can access your order status and history anytime by signing into your account. Once your order has been shipped, you will receive an e-mail shipping confirmation to the e-mail address provided at purchase. For anything else, you can reach us at support@thisisfeel.com.

How much is shipping?

Shipping is Free! That is, if you live in the United States. International Shipping is not free (yet). Your shipping will automatically be calculated when you check out. You can learn more on our shipping page.

Do you ship internationally?

We do! We ship to over 240 countries ☺

What is your returns policy?

We want you to be completely happy with your purchase! If you're not--just let us know. We would be happy to exchange your product for another one, or offer a refund within 30 days of your purchase.

Does the packing slip include the price? I’m sending a gift.

No. The packing slip includes the items shipped only, not the prices!

I entered the wrong email address for my order. What should I do?

No problem, contact us at support@thisisfeel.com and we will help you out!

I’m a blogger and want to review your products — how can I request samples?

You can submit a request by sending us links to your website and social channels and filling out this form.

I work for a magazine or publication — who do I contact for PR?

Please contact stephanie@thisisfeel.com for any PR inquiries!

Which stores sell your products?

None! Right now, the only way to get Feel products is right here.

How do I find out about new products?

Sign up to our mailing list! We will let you know about our new products, as well as some amazing upcoming initiatives we know you’ll love.

Can I get a sample?

Absolutely! We offer a Mystery Sample Pack, which gives you 4 samples of Feel products! Check it out right here: Sample Pack.

Is your packaging recyclable?

Our packaging is 100% recyclable.

I want to work for Feel. How do I apply?

Although we are very small, we would love to hear from you anyway! You never know, it could be a fit. Please email support@thisisfeel.comif you are interested in working with Feel.